What's included in your contract
Discount contracts are available upon request. Additional services including hosting always available.
- Source Free IT for BusinessesWe help businesses access the IT they need without unnecessary cost or complexity.
- All Your Services in One PlaceConsolidate your entire IT estate under one expert team, with no vendors to juggle.
- A Minimal Package to Suit Your Business NeedsFlexible, right-sized contracts tailored to your headcount and requirements.
- Unlimited Remote Support from Our Experienced EngineersRaise as many tickets as you need, and our team is always on hand to help.
- Site Visits When RequiredWhen remote won't cut it, we dispatch certified engineers to your location.
- 24/7 Remote Monitoring to Prevent Issues and Save TimeAround-the-clock surveillance to catch and resolve problems before you notice them.
PROACTIVE INFRASTRUCTURE
Internal Monitoring Systems
- 1As part of our managed service provision, we monitor your IT and web systems closely using our high-tech internal dashboard and alert system.
- 2Should we notice an issue with any of the systems we manage on your behalf, we will be notified via our internal alert system and respond immediately.
- 3We proactively identify issues and alert our 1st/2nd line engineers to maintain production stability.
£20k+average annual saving
ROI
Cost Savings
- Save up to £20,000/yearDid you know it could cost over £20,000 per year to have an in-house IT employee? We give you the same capability for a fraction of the cost.
- Multi-discipline expertiseOur engineers' combined knowledge of various systems means you benefit from unlimited skills without the cost of individual specialist salaries.
- Friendly, accessible teamOur team treats clients like friends and colleagues, with the same end goal of making your IT run as smoothly as possible.
COMPATIBILITY
Software Support
We provide support and assistance with most software systems. We can audit your current setup to establish whether it is adequate for your business, and make recommendations on upgrades or new systems to maximise efficiency and security.
ALWAYS AVAILABLE
IT Helpdesk
You can raise a ticket via the online portal in our helpdesk. Our engineers are available for support between 9am and 5pm, Monday to Friday.
Call us on01902 544 135
Email us atsupport@mellowms.co.uk
